Refund policy

30 days, and we would rather stop the wrong order than process the return.

You have 30 days from delivery to request a return. To be eligible, the item must be unused, uninstalled, and in its original packaging.

Ask us first and most of this page stops mattering. Send your make, model and year, plus a photo of the part label, tire sidewall or connector, and we will tell you what we think fits. We will also tell you when something does not fit, or when the part you are about to buy will not fix your problem. That answer is free.

What we cannot take back

  • Installed or mounted parts. Tires that have been mounted or ridden on, brake pads once bedded in, and anything fitted to a vehicle cannot be resold. If something feels wrong after you install it, contact us before you do anything else.
  • Electrical parts that have been wired in, for safety and because we cannot verify what they were connected to.
  • Items damaged by installation or use, including rounded fasteners and over-torqued hardware.
  • Made-to-order apparel, except for a defect or a size exchange. Apparel is printed after you order it, so we cannot restock it. Unworn, unwashed apparel with tags attached can be exchanged for another size within 30 days of delivery, free on US orders.

How to start a return

Email barelynormalbrand@gmail.com with your order number and a photo of the item. We reply within one business day and send return instructions. For items shipped by our partner suppliers, the supplier provides the return label. Do not ship anything back before you hear from us.

Who pays return shipping

  • We do if we or the supplier sent the wrong item, it arrived damaged or defective, or it does not match its listing.
  • You do if you changed your mind, or ordered the wrong part despite the published fitment information. The cost of the return label, if any, is deducted from your refund.

Refunds

Once the returned item has been received and checked, we refund to the original payment method. Allow five to seven business days, and your bank may take longer to post it. Original shipping is refunded only when the return was our error or our supplier's.

Damaged in transit

Photograph the box and the item before unpacking fully, and email us within 7 days of delivery. We will replace or refund. You do not need to fight the carrier, that is our job.