The short version
Items shipped by our suppliers, which is most of the shop: 30 days from delivery, unused and in original packaging. The supplier sends the return label.
Apparel is made to order: free size exchanges for 30 days, and refunds for defects.
Installed or mounted parts: not returnable. The reason is explained below, and we mean it.
Anything dead on arrival, damaged, or not as listed: our problem, not yours.
Parts, tools and meters: unused
30 days from delivery, in original packaging, unused and undamaged, with all included hardware. If you changed your mind, the cost of the return label, if any, is deducted from your refund. If the item is defective, damaged, wrong, or not as listed, we cover it.
Installed or mounted parts
Parts that have been installed are not returnable. Specifically: tires that have been mounted or ridden on, brake pads that have been bedded in, and electrical parts that have been wired in, powered on abnormally, cut, spliced, or soldered, or that show heat or burn marks.
Here's the honest reason. Once a part has been fitted, especially if it was connected incorrectly, we have no way to know what it was subjected to. Reselling it to the next customer could put a hazard in someone's garage. We won't do that, and no reputable parts seller does.
This is also why we ask you to check fitment before you buy. See our Fitment and Compatibility page.
Apparel
Unworn, unwashed apparel with tags attached. Size exchanges are free, both directions, on US orders, within 30 days of delivery. If it doesn't fit, tell us your height, weight, and what size you ordered, and we'll get the right one out. We'd rather swap a size than have you stuck with something you won't wear.
Apparel is printed after you order it, which means we can't restock a returned item and resell it. We accept returns of made-to-order apparel for a defect or a size exchange, not for change of mind. It's stated on every product page that applies.
Defective, damaged, or not as listed
Contact us within 30 days of delivery. This one's on us, including return shipping. To sort it out fast, send a photo of the item and its label or packaging, and tell us what happened in your own words. For anything electrical, a photo of how it was connected helps.
Wrong part ordered
It happens. If it's unused and in original packaging, send it back within 30 days under the normal policy above. Before you reorder, send us a photo of what you've got and what you're trying to do. We'll tell you the right part first. It's free, and faster than a second return.
Not returnable
Installed or mounted parts. Items showing heat, burn, or impact damage. Cut, spliced, or modified wiring and connectors. Worn, washed, or tag-removed apparel. Made-to-order apparel, except for a defect or size exchange. Anything returned more than 30 days after delivery.
How to start a return
Email barelynormalbrand@gmail.com with your order number and what's wrong. We'll reply within one business day with instructions. For items shipped by our partner suppliers, the supplier provides the return label. Please don't send anything back before you hear from us.
Once the item arrives and checks out, we refund to the original payment method. Allow five to seven business days, and your bank may take a few days beyond that.